Utilities
If you are having technical issues with the website, please use the form below to report them.
For any other press queries, drugs information or support, please call the helpline on 0800 587 587 9.
Any queries of this nature sent through this form will not be answered.
Disclaimer
The Scottish Government seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and the Scottish Government cannot accept any liability for actions arising from its use. The Scottish Government cannot be held responsible for the contents of any pages referenced by an external link.
Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.
Cookies and Website Traffic Analysis
When users enter the Scottish Government website their computers will automatically be issued with 'cookies'. Cookies are text files which identify users' computers to the Scottish Government's server. The website then creates "session" cookies to store some of the preferences of users moving around the website, e.g. retaining a text-only preference. Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.
Many websites do this to track traffic flows, whenever users visit those websites.
The Scottish Government website uses third-party cookies to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development. For this purpose, the Government uses Google Analytics to measure and analyse usage of the website. The information collected by the Scottish Government will include IP Address, pages visited, browser type and operating system. The data will not be used to identify any user personally.
Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user.
Log files
Log files stored on the Government's web server allow the recording and analysis of users' use of the website. Log files do not contain any personal information.
Copyright
The information and publications on the Scottish Government's website are subject to Crown Copyright. Material may be reproduced without formal permission or charge for personal or in-house use only. For other use or if in doubt, further information is available from http://www.hmso.gov.uk/copyright.htm .
Guidance notes on publishing and copyright, including those from the Queen's Printer for Scotland, are available at http://www.hmso.gov.uk/guides.htm .
External Links
This Website contains links to other sites. Please be aware that we, the Scottish Government, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
Surveys
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as postal code). Contact information will not be shared with any third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
Blogs and Comments
All comments submitted are moderated in advance of being made public. There may be a time delay between submission and posting. Anything that is abusive, indecent, unlawful or defamatory will not be displayed. Individuals are personally liable for the comments they submit. E-mail addresses will not be displayed.
Please note that comments will usually be limited to a maximum of approximately 500 words.
Accessibility
Below are a number of additional notes and recommendations of interest to visitors to the website who are using assistive technologies or mobile devices, or who may have restrictions on the use of Flash or Javascript due to company policy or device limitations.
Text Size and Styles
The size of the text can easily be changed by using your browser. In Internet Explorer, just select View and then Text Size.
The website's default colours and sizes and fonts can be switched off. In Internet Explorter, select Tools - Internet Options - Accessibility. From here you can also set the website to use any CSS file you have to change the look of the pages to whatever colours, sizes and fonts you prefer.
Flash and Screen Readers and PDA's
If you are wanting to use a screen reader such as JAWS or Window-eyes to listen to the website then it is recommended that you use at least version 6 of Flash Reader, the latest version of which you can download quickly and easily from Macromedia.
Navigation and content is available even if you do not have Flash or Javascript activated.
Screen Reader Setting Recommendations
Users of screen readers should note that this site makes use of Title and Acronym, and so will gain more from the site if they configure their screen reader to pick up these attributes.
For users of JAWS we recommend the following sort order 'title|text|alt|href' as the best combination to set.
External Sites
Know The Score is not responsible for the content or accessibility of other sites linked to from this site.
Links and Images
Note that for all links to documents on this site, the type and file size is shown.
Typically a 100 kilobyte file will take about 15 seconds to download on a 56K modem.
Any links which open a new browser window will be indicated.
All trivial images have null Alt text.
Problems Accessing Documents
If you have any problems accessing the information or documents published on this website, please contact us.
The Adobe site offers free Adobe Acrobat reader we recommend the latest version for the most up to date Accessibility features. Accessibility Conversion tools may help you convert from one format to another.
